Warranty - Returns

ANNEX 1

RETURN POLICY



Cancellation principle

The CUSTOMER has in principle the right of return or return the PRODUCT to the SELLER or a person designated by the latter, without undue delay and no later than fourteen (14) days of notification of its decision to withdraw, unless the SELLER has offered to collect the PRODUCT himself.

Withdrawal  period

The withdrawal period shall expire fourteen (14) calendar days after the day the CUSTOMER or a third party other than the carrier and indicated by the CUSTOMER has physical possession of the PRODUCT.

In case the CUSTOMER  has ordered several PRODUCTS via one order leading to several DELIVERIES (or in the case of an order of a single PRODUCT delivered in several batches), the withdrawal period shall expire fourteen (14) calendar days after the day the CUSTOMER or a third party other than the carrier and indicated by the CUSTOMER , has physical possession of the last PRODUCT delivered.

To exercise their right of withdrawal, the Customer must notify their decision to withdraw from this contract by an unequivocal statement to: 23 RUE DES BLANCS MONTEAUX  75004 PARIS or sales@ikian.fr.


It can also use the form below:

FORM OF WITHDRAWAL
For the attention of [*] (* Contact the SELLER)

SELLER telephone number *:
SELLER fax number *:
E-mail address * SELLER:

I notify you hereby my withdrawal from the contract for the sale of the PRODUCT below:

PRODUCT Reference
No invoice:
No purchase order:
- Ordered on [____________] / received [________________]
- Means of payment used:
- Name of the CLIENT and possibly the recipient of the order:
- CUSTOMER address:
- Delivery address :
- Signature of the CUSTOMER (except in case of transmission by email)
- Date


In order for the withdrawal period is complied with, the Customer must send its communication on the exercise of the right of withdrawal before the expiration of the withdrawal period.


Effects of withdrawal

In case of withdrawal by the CUSTOMER the SELLER agrees to refund the full amount paid,  without undue delay and in any event, no later than fourteen (14) days the day the SELLER is notified of the will of the CUSTOMER to retract.

The SELLER will refund using the same means of payment as the CUSTOMER has used for the initial transaction, unless the CUSTOMER  expressly agrees to a different method, in any event, this reimbursement does not incur any fees to the customer.

The SELLER may withhold the reimbursement until receipt of the goods or until the Customer has provided evidence of shipment of the goods, whichever is the earliest of these facts.


Return Policy 

The CUSTOMER must without undue delay and in any event, no later than fourteen (14) days of notifying his decision to withdraw from this contract, return the goods,: 23 RUE DES BLANCS MONTEAUX 75004 PARIS.

This deadline is met if the CUSTOMER returns well before the end of the fourteen day period.

Return fees 

The CUSTOMER  will have to bear the direct cost of returned goods.

State of the returned PRODUCTS 

The PRODUCT must be returned following the instructions of the SELLER and include in particular all delivered accessories.

The responsibility of the CUSTOMER is engaged only in respect of the depreciation of property resulting from the handling other than necessary to establish the nature, characteristics and functioning of this PRODUCT. In other words, the CUSTOMER  has the ability to test the PRODUCT himself but could be held liable if he performs procedures other than those necessary to the PRODUCT.


Packaging

The PRODUCTS are packed in accordance with current transport standards, to ensure maximum protection for the GOODS during DELIVERY. The CUSTOMER must follow the same standards when returning PRODUCTS. As such the CUSTOMER  is asked to return the PRODUCT in its original packaging and in good condition, ready for re-marketing.


Withdrawals of exclusions

The right of withdrawal is excluded in the following cases:

  • Provision of goods or services whose price depends on fluctuations in the financial market
  • Supply of goods made to specifications or clearly personalized for the CUSTOMER
  • Provision of goods liable to deteriorate or expire rapidly
  • Providing audio or video recordings or sealed computer software which were unsealed after delivery
  • Newspaper, periodical, magazine (except subscription contract)
  • Provision of accommodation other than for residential purpose, transport of goods, car rental, catering or services related to leisure activities if the offer provides for a date or a specific execution period
  • Provision of goods which by their nature are blended inseparably with other articles
  • Supplies of sealed goods can not be returned for reasons of health protection or health and which were unsealed after the CUSTOMER DELIVERY
  • The supply of alcoholic beverages, the price has been agreed at the time of conclusion of the sales contract, the delivery can be carried out after 30 days and the actual value depends on fluctuations in the market beyond the control of the SELLER
  • Providing a paperless digital content not supplied if the performance has begun with the prior express consent of the consumer, which also recognized and will lose his right of withdrawal
  • Contracts concluded at a public auction